BLS web shop

What can I buy in the BLS online shop?

From 10 December, you can use the BLS online shop to purchase annual regional travelcards for the Libero and Frimobil fare networks (from 1 January 2018 Passepartout regional travelcards as well) and modular travelcards and point-to-point travelcards (monthly and annual season tickets). The range of tickets is continually being expanded.

How can I make purchases in the BLS online shop?

The link shop.bls.ch takes you directly to the BLS online shop, where you’ll be guided through the purchasing process. If you have a SwissPass account, you can use your login details to log in to the BLS online shop. If you do not yet have a SwissPass account, you can create one in our online shop with just a few clicks. You can see how the process works by viewing the demonstration video above.

Can I also use my smartphone/tablet to make purchases in the online shop?

Of course – the online shop is responsive, which means you can access the online shop at home with your PC or laptop, or on the go with your smartphone or tablet.

Which web browser can I use for the online shop?

The online shop can be used with all common browsers (Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer).

Is the BLS online shop available in more than one language?

Yes, the BLS online shop is available in German, French and English. The language is set on the basis of the browser language, but you can also set the language yourself in the shop.

How do I create my customer account?

You need a SwissPass account and the account’s login details to use the BLS online shop. You can create such an account when you visit the online shop for the first time. If you already have a SwissPass account, you can use the login details to log in to the online shop.

What’s the difference between a BLS and a SwissPass account?

There is no difference. You use your SwissPass login details to log in to the BLS online shop.

Do I have to create a SwissPass account?

Yes, you need to have a SwissPass account to make purchases in the BLS online shop

What information do I have to provide in the SwissPass customer account? 

The SwissPass account contains your name, address, date of birth, e-mail address and password

Can I make changes to my customer account details?

You can edit your account details (address, language, telephone number) in the “Customer data” section at swisspass.ch. 

Can I change my password?

You can change your password in “My account” at swisspass.ch.

What do I need to do if I’ve forgotten the password to my SwissPass account?

Click “Forgotten your password?” on the login screen. Your new password will be sent to the e-mail address you provided when you registered. 

Where can I find my customer number?

Your customer number is the ten-digit number on your SwissPass or annual season ticket – e.g. 000-123-456-7.

How can I delete my SwissPass customer account?

You can delete your customer account at swisspass.ch under “Settings/Login details”.

How do I access the online shop? 

By entering bls.ch/webshop you will get directly to the shop start page. Here you can choose the right product for you.

What exactly does the “Select route” option mean?

You should click “Select route” if you want to purchase a new point-to-point travelcard or don’t know your route’s zone numbers. After that, you can buy the ticket you need.

What exactly can I buy in the BLS online shop?

You can use the BLS online shop to purchase the following tickets:

• Annual regional travelcards for the Libero and Frimobil fare networks (from 1 January 2018 Passepartout regional travelcards as well)
• Modular travelcards (annual/monthly)
• Point-to-point travelcards (annual/monthly)

The season tickets will be loaded onto your SwissPass immediately after you make your purchase.

Can I buy several season tickets at once?

Yes. You can purchase several season tickets simultaneously in the BLS online shop.

Can I buy a season ticket for someone else?

Season tickets are linked to specific users and can only be purchased by individuals who log in to the online shop with their SwissPass login details.

I don’t have a SwissPass account yet – can I still make purchases in the online shop?

Yes, of course. You can register for a SwissPass account when you make your first purchase. After the purchase transaction is completed, you will be issued a temporary SwissPass, which you can use until your red SwissPass card arrives by mail.

Can I redeem promotional codes?

Not at the moment, but we’re working on it.

When will I receive my purchase receipts?

Each receipt will be saved to your customer account immediately after payment is completed.

Can I request a receipt?

Yes, you can save receipts as PDF files, or print them in “My purchases”.

Where can I purchase a new regional travelcard (Libero, FriMobil, Passepartout)?

You can log in to the BLS online shop with your public transport customer number (ten-digit number) and then purchase a new season ticket. Your new season ticket will then be loaded directly onto your SwissPas

What happens if I have a regional travelcard but I still don’t have a SwissPass?

A SwissPass card will be created for you when you purchase a new regional travelcard in the online shop. The card will then be sent to you by mail. You will also be issued a temporary SwissPass that you can use until your SwissPass card arrives. 

How do I show my ticket to ticket inspectors?

Your regional travelcard, point-to-point travelcard or modular travelcard are stored on your SwissPass card. The card thus serves as the inspection element

Ever since I’ve had my regional travelcard on my SwissPass, I keep on forgetting when the travelcard (annual/monthly) expires.

You can go to “My purchases” in the BLS online shop to see how long your season ticket is still valid.

What happens if the ticket inspector is unable to scan my season ticket on the SwissPass?

You can show the ticket inspector your purchase receipt, although this is not valid as an inspection element. The inspector can also use your personal details like your first name, surname and date of birth to determine whether your season ticket is actually registered in the system. If your card is defective (e.g. bent or broken), the Brig Customer Centre will have to be contacted.

Which payment methods can I use to purchase tickets in the BLS online shop?

The following payment methods are currently accepted: 

• TWINT
• REKA
• VISA credit card 
• Mastercard credit card 
• American Express credit card
• PostFinance Card
• Invoice

Can I also pay the invoice in instalments?

Yes. Minimum amount for the first instalment 10% within 20 days. Minimum 50% for the second instalment within 59 days, with the remaining amount paid in the third instalment within 90 days.

In what circumstances can I select the “Invoice” [“Rechnung”] payment method?

You will need to be at least 18 years old and resident in Switzerland or Liechtenstein. In addition, the “Invoice” payment method is only possible when purchasing a season ticket.

Are there any late payment reminder fees with the “Invoice” payment method?

Yes. The fee for the first reminder is CHF 15. The fee for the second reminder is CHF 20.00

Who can I contact if I have any questions about my invoice?

Byjuno can be contacted from Monday to Friday between 08.00 and 12.00 hours and between13.00 and 17.00 hours. The team will be happy to answer your payment or invoice-related questions. 
Telephone: +41 41 227 05 05 
Email: customer-care@byjuno.ch

Can I store my payment details so that I don’t have to enter them again the next time I make a purchase?

Unfortunately, this function is not yet available.

Can purchased season tickets be refunded?

It is generally not possible to subsequently change or exchange season tickets. The general terms and conditions for refunds and changes are described in the public transport tariff stipulations at www.voev.ch.

I don’t have any of the accepted forms of payment. Are there other ways to pay?

Not at the moment, unfortunately, but we are working on measures that will offer you other ways to pay in future.

What happens to my personal data?

All data is transmitted in encrypted format (SSL) and used exclusively for the purposes of issuing and sending season tickets. You can find out more about this in the GTC in the BLS online shop, and in the data protection policy of BLS Ltd.

Who can I turn to if I have any questions or problems?

Our BLS customer service team will be happy to assist you with any questions.

Where can I purchase the SwissPass?

You will be issued a SwissPass card when you purchase a new regional travelcard, point-to-point travelcard, or modular travelcard. You can purchase such season tickets in the BLS online shop (shop.bls.ch) or at your nearest BLS Travel Centre. 

What can I do with my SwissPass?

The SwissPass is your key to mobility. You’ll find a list of all the things your SwissPass can be used for at swisspass.ch/plus/partner.

I mistakenly threw away my SwissPass after my season ticket expired. How can I order a new one?

The best thing to do in this case is to contact SwissPass Customer Service: www.swisspass.ch/contact

For further questions regarding the SwissPass, please visit

bls.ch/swisspass