Ticket Inspector

An important job to provide outstanding customer experience

A regular customer cannot find their travel card. A sprightly pensioner missed their connection. A commuter complains about a technical fault and little Lea has lost her teddy bear. Whatever happens, you have the solution, no matter what time of day it is. During the training, you will learn how to deal with these types of situation. And your digital tools will support you. As a ticket inspector, you play a key role: during the journey, you are the competent contact person for our customers. You amaze our guests with your friendly and service-orientated manner, and make the journey with BLS a positive experience for them.

A varied service

You welcome our passengers, support them during the journey, and provide them with advice and assistance. You check tickets and are responsible for securing revenue on the trains. In the event of any disruptions, you provide information proactively and answer any questions. With great care, you ensure that everyone reaches their destination safely. You guarantee our high quality standards and walk attentively through the trains. You’ll immediately notice if a light is defective, a seat cushion is dirty or the air conditioning has failed. At events or during construction work, you highlight the way to go and make it easier for passengers to change trains. An exciting and multi-faceted package.

Alone or in a team

You work in a team or independently, depending on your service and which line you are travelling on.

What you bring to the job

• You have a charming and friendly personality with a healthy dose of determination.
• You have completed at least a 3-year apprenticeship (preferably in the service sector). Alternatively, you have taken the federally recognised baccalaureate exam. Both diplomas qualify you to do the training.
• When in contact with customers, you use your strong focus on service in a profitable way. You enjoy providing expert advice to customers and responding to their requests.
• You enjoy working with digital tools.
• In everyday life, you can rely on your talent to improvise and overcome challenging situations with a good level of composure.
• You are prepared to work irregular hours and do weekend shifts.
• You have a good level of basic fitness Good eyesight and hearing are also important.

• In direct customer contact, you can express yourself confidently in German, even in demanding discussions. You find it easy to write short reports. You can communicate well with our customers in English, Italian and French. You will have acquired two language certificates at level A2 no later than three years after your training.

Training on full pay

In the modular course, you’ll learn the theory and practice of this exciting and active profession over the course of eight months. This will also include the use of e-learning modules. You’ll quickly put what you’ve learnt into practice and gain valuable experience with our passengers along the way. Your practice instructor will support and guide you day-by-day. Most of the theoretical training takes place in Bern. During training, you’ll receive a training salary. This gross salary is between CHF 4,100 and 5,600 per month, dependent on your age and experience. BLS assumes the costs of further training amounting to CHF 80,000. In return, you are committed to working as a ticket inspector for three years. After successfully completing your training, we guarantee you a job as a ticket inspector at one of our locations in Bern, Brig, Langnau or Spiez.

After successfully completing your training, you’ll benefit from attractive and progressive employment conditions. Here are some advantages that may interest you:

• with a full-time workload, you work on average 41 hours per week. The target working hours per year amount to 2,050 hours.
• After completing the training, you can work part-time. You are entitled to reduce your employment level by a maximum of 20 per cent.
• You have the following holiday entitlement per calendar year: 5 weeks for employees aged between 21 and 49, 6 weeks from 50 years of age, 7 weeks from 60 years.
•  Each year you can buy 5 or 10 extra holiday days.
• Maternity leave: 18 weeks on full pay with an entitlement to extend up to a maximum of 6 months as unpaid holiday; or paternity leave: 10 days on full pay.
• Following successful training, you’ll receive an annual salary of between CHF 61,500 and CHF 87,100 for full-time work, including the 13th salary. You reach the maximum salary of CHF 87,100 at a minimum age of 40 with two certified foreign languages.
• Benefit from attractive care allowances. For the first child entitled to allowances you receive at least CHF 373 per month. For each additional child, CHF 241 per month.
• We guarantee you the following allowances: flat-rate expenses for meals away from home amounting to CHF 17 per day, night-shift bonus of CHF 6.40 per hour, public holidays/Sunday bonus of CHF 14 per hour.
• In the event of absence due to illness or an accident, you’ll receive 100 per cent of the secured salary in the first year and 80 per cent in the second year. In the event of a work-related accident, we even guarantee 100 per cent of the insured salary over two years.
• Free travel: Enjoy a free GA travelcard for 2nd class travel and generous discounts for the whole family. From the second year of employment, international travel discounts and free tickets for travel connections abroadare included.
• Thanks to our BLS partnerships, you have access to discounted event tickets in tourism and culture, giving you the opportunity to enjoy exciting leisure-time experiences.

Now you have a bit of routine in your job, would you like to take on more responsibility? Yes, please. As a ticket inspector with special responsibility, you coordinate the deployment of your team and take on the day-to-day responsibility. Are you known for your organisational skills? Then you’ll be welcomed with open arms in the operational planning team. Or do you have a particular passion for travelling? If so, colleagues in our travel centres will make you feel very welcome and you can focus on providing advice and selling national and international tickets, excursions and holiday offers worldwide. Here at BLS, it’s not just black and white. We offer a varied combination of roles, so it’s always a win-win situation with us.

We are very pleased that you are interested in this exciting challenge. At the moment there is no training course advertised. The next chance will come. Set up your job subscription. In this way, you will automatically be informed about the job advertisement for the next course and create an optimal starting point for a successful application.