What to note with respect to loading

Check-in

• The transportation of dangerous goods is not permitted.
• On the transport carriers from/to Iselle it is not possible to load 2.5-metre-wide, twin-axle caravans.
• No ticket sales in Iselle. If you don’t have an online ticket, you can pay for your trip upon check-out in Brig.
• Vehicles up to 3.5 t can be loaded until shortly before departure.
• Three lanes lead to the loading station. If you don’t have a ticket yet, take the “Kasse” (payment desk) lane to the payment booth and buy a ticket there.
• Are you travelling with a car up to 3.5 t without a trailer and do you already have an online ticket or do you own a points card or an online subscription? In this case, take the “Self-service” lane to the machine in front of the barrier.

Self-service lane (Lötschberg only)

• With an online ticket:
  Hold your printed online ticket or your mobile device with the QR code to the scanner.
  Automatic screen rotation, NFC and bluetooth functions should be deactivated on your phone.
• With a points card and annual subscription:
  Hold the points card or annual subscription to the marked place for around 3 seconds. A receipt will be issued. Please take the receipt. 
• The barrier will open automatically and you will have free access to the waiting area.

Prepare vehicle for loading

• Secure your roof luggage incl. bicycles optimally against drafts or reload it inside the car.
• Close the roof of your convertible.

• Stop with all 4 wheels on the same transport carrier. 
• Do you have luggage (roof box, bicycle, etc.) bon your car roof or a convertible with a fabric roof? If so, always park your vehicle on a transport carrier with a protective roof.
• Is your delivery vehicle taller than 2.5m or does it have an open loading area? Please park the delivery vehicle under a protective roof.
• Get into first gear or “P”, switch off the engine, put the handbrake on securely and switch off your vehicle’s lights. 
• Switch your radio to DAB+ for traffic and rail news from SRG/SSR.
• During travel, passengers remain seated in the car. Leaving the vehicle during the trip is not allowed.
• Do not carry out any vehicle updates on the car train.
• Please take note of all instructions from rail personnel.
• Do not throw smoking-related items or other objects from the window.  

• Remain calm.
• Make sure you follow instructions issued by staff.
• Never leave the train unless asked to do so by rail personnel.
• Dial the number 112 in an emergency.  
• Switch your radio to DAB+ for traffic and rail news from SRG/SSR.
• The tunnel is equipped with emergency lighting. Should you be forced to leave the train, activate the switch by the LEDs.  
• In an emergency, flee in the specified direction on the path to the side of the track. A handrail offers support.
• Fire extinguishers are available on every transport carrier.
• Never touch any overhead traction system wires that are hanging down. 

In the event of damage

• If your vehicle was damaged during the trip, please report this immediately upon arrival at the disembarkation station.
• Retain the ticket during your trip – it counts as proof of transport.
• The liability of BLS Ltd. for damage to motor vehicles to be transported is limited to the extent prescribed in Art. 27 of the Passenger Transport Act and Art. 76 of the Ordinance on Passenger Transport.