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Travelling safely with BLS
How to help others without putting yourself at risk
Keep your eyes open instead of looking away and show moral courage
Intervene yourself or call for help
Intervene yourself
Approach the person concerned
Approach the person concerned: ‘Do you know if this train stops at Bowil?’ Or ‘Don't we know each other from somewhere?’ Such sentences can signal protection and reduce tension.
Address the offender without provoking him
If you feel confident enough, calmly but firmly say to the perpetrator: ‘Please stop.’ Refrain from using abusive language or touching them, so as not to provoke them.
Or get help
Ask passengers or staff for help
Courage is demonstrated through cooperation. Ask other passengers or staff to assist you.
Call the police on 112
Does the situation seem threatening? Call the police on 112. Better once too often than once too little!
After the incident
Offer assistance
Get in touch with the person affected and offer your help. If necessary, you can reach the emergency services by dialling 112
Share your observations
Write down your observations or make a voice memo for the person involved. What happened, when and where? Who was involved? This information may be important later on.
What others say
‘For me, moral courage also means supporting others after something has happened. We often forget that.’
Juna, 26
‘I want to help, but I'm wary that the situation could escalate. I think it's important to know how to intervene properly.’
Joel, 22