Safety Concept – BLS Navigation

Coronavirus - Current Information

Welcome on board!

Dear Guests,

We look forward to welcoming you on board our boats. On this page, we will keep you updated on all the latest Covid-19 measures. To help you enjoy an excursion on Lake Thun and Lake Brienz, you will find all the important information regarding the current situation below.

The health of our guests and employees is our highest priority. We therefore ask that you strictly adhere to the public transport regulations set out by the Federal Office of Public Health and show consideration towards other passengers and our employees. For your own protection, please maintain physical distancing on board the boats, when boarding and disembarking, at the landing stages and at our sales points.

The wearing of masks is mandatory on public transport, which includes boats. We ask that you please wear a mask in the indoor and outdoor areas of our boats. You can of course remove your mask when eating in the on-board restaurants.  

Many thanks.

Timetable

The timetable will be continuously adjusted in line with the latest developments. Please note that the implementation of our safety concept may lead to delays. Train connections cannot be guaranteed.

Owing to mandatory mask-wearing on board the boats, passenger capacity is no longer limited.

Please always check the online timetable before travelling

Ticket sales

Tickets

Please buy your ticket online in our ticket shop. If this isn’t possible, we ask that you pay by card at the boat landing stages or on board our boats.

On-board catering

Please also use your debit, prepaid or credit card to pay for your food and drink in the boat restaurants.

Use the timetable to choose the right ticket

Catering – table reservations

In order to adhere to our protective measures, our boats are running with a reduced number of seats. We urgently recommend booking your table in good time.

FAQ

In which areas of the boat is it mandatory to wear a mask?

The wearing of masks is mandatory in the outdoor and indoor areas of the boats. You do not have to wear a mask in the on-board restaurants or at the boat-landing stages.

Do I also have to wear a mask on special cruises and event cruises?

Special cruises and event cruises are categorised as events. No masks have to be worn on these cruises. However, it is an essential requirement to provide your contact details when making a booking for these cruises.

Is it possible to still redeem vouchers that expired during the lockdown?

E-Guma vouchers (with 12-digit numbers and a QR Code – e.g. XXXX-XXXX-XXXX) can still be redeemed. For all other vouchers, we ask that you please send a photo of the voucher to schiff@bls.ch so that we can assess their validity.

Is it possible to reserve seats on the boats?

It isn’t possible to reserve seats on the cruise boats. Bookings are required for 10 or more people (= group). In terms of the on-board restaurants, we expressly recommend making a table reservation by calling +41 58 327 48 34 or using the online form.

Are groups allowed to travel by boat and if so, must they book in advance?

Groups of 10 or more people must book in advance to travel on our cruise boats in order to guarantee the necessary passenger capacity. Group reservations do not entitle you to a seat. Additional information can be found under Group tickets.

It is the responsibility of the organiser/tour guide to ensure that the protective measures issued by the Federal Office of Public Health (FOPH) are adhered to.

Are there limited places per boat?

Tickets (including combination tickets) are not limited and there is no capacity limitation due to corona measures on the boats.

When will the steamboats be back in service?

Our two steamboats SS Blümlisalp and DS Lötschberg will be back in service from 4 July. The play cabins on board both steamboats will remain closed for the foreseeable future. Additional information about the steamboats can be found under bls.ch/dampfschiff.

When will the “Once-in-a-lifetime experience as a steamboat captain” and “Children’s parties aboard a steamboat” offers be available again?

Owing to Covid-19, neither of these special offers can be made available for the foreseeable future. However, the offers are being continuously adjusted in line with the latest developments. Please inform yourself directly by visiting bls.ch/dampfschiff 

Is it possible to extend the Lake GA travelcard / annual class upgrade?

Lake GA travelcards / annual class upgrades will be extended by the number of days during which BLS suspended its boat services owing to coronavirus. As soon as service is resumed, you can present your Lake GA travelcard / annual class upgrade at a boat-landing stage or directly at the boat’s ticket counter and have it extended.

At what times can I contact the Boat Travel Centre?

The Boat Travel Centre is available to help you Monday to Friday from 08.00 to 12.00 hours and from 13.00 to 17.00 hours (and on Saturdays from 08.00 to 12.00 hours between mid-June and mid-October). However, our customer service team will also be happy to assist you outside of these times (daily from 07.00 to 19.00 hours).

Schutzkonzept
Schutzkonzept Schifffahrt Thuner- und Brienzersee -- Masken tragen, wenn Abstand nicht möglich ist
You must wear a mask

on the ships indoors and outdoors, but not in the ships restaurant.

Schutzkonzept Schifffahrt Thuner- und Brienzersee -- Abstand halten
Keep physical distance

on the boats, when boarding and disembarking, at the landing stages and at the sales points.

Schutzkonzept Schifffahrt Thuner- und Brienzersee -- Billett online kaufen
Buy online, pay by card

Prepare for your trip.

Schutzkonzept Schifffahrt Thuner- und Brienzersee -- Keine Tische und Stühle verschieben
Do not move any tables or chairs

So that the distance can be maintained.

Schutzkonzept Schifffahrt Thuner- und Brienzersee -- Hygieneregeln beachten
Observe hygiene rules

and social distancing rules set out by the Federal Office of Public Health.

Schutzkonzept Schifffahrt Thuner- und Brienzersee -- Wir reinigen regelmässig
We clean regularly

We ensure the regular cleaning of our boats, especially the railings, handles and buttons. The boats are regularly aired.

Schutzkonzept Schiffsgastronomie
Safety Concept – on-board catering

Drinking and dining together safely.

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