Customer service – customer feedback

Your opinion is greatly appreciated

BLS aims to provide all its customers with a travel service that is pleasant and presents no problems. To achieve this aim, we have to rely on your help, for our passengers' criticism and praise are the best basis for improvement. Please take a few minutes and send us your honest opinion to enable us to translate your wishes and suggestions into practice.

Title:*:

Name*:

First name*:

Address*

Postal code/city*:

Telephone, office:

Telephone, private:

Mobile:
E-mail*:

Date of the incident:

Line:

(Departure) Station:
Departure time:

Remarks*:

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Postal address

BLS AG
Personenverkehr
Kundenecho
Genfergasse 11
CH-3001 Bern

Tel. +41 (0)58 327 31 32
Fax +41 (0)58 327 23 10

The Customer Feedback Office can be contacted by telephone from Monday to Friday, 08.00-17.30 hours.